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State E-Governance Service Delivery Gateway

(SSDG)

         The National e-Governance Plan (NeGP) of the Govt. of India aims to make all Government services accessible to the common man in his locality, through Common Service Centers(CSCs) and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man. One of the goals of the Government to meet this vision is the need to cooperate, collaborate and integrate information across different departments in the Centre, States and Local Government. The State e-Governance Service Delivery Gateway (SSDG), a core component in e-Governance infrastructure under the NeGP, can simplify this task by acting as a standards-based messaging switch and providing seamless interoperability and exchange of data across.

         Implementation of 'State Portal, State Service Delivery Gateway and Electronic Forms' Scheme in Tamil Nadu

Project Overview

         Government of Tamil Nadu desires to create an integrated information infrastructure that will expand, integrate and enhance the utility and reach of the services provided by the Government by utilizing the network of the Common Service Centres. DIT has already empanelled five implementing agencies through a central empanelment process. The State will select one of the implementing agencies among these five empanelled agencies and entrust the implementation of the project. These implementing agencies will be responsible for implementing the project in the State.

SSDG Conceptual Architecture

 

Project Components

         The basic components of the project are as follows:

  1. State Portal and Content Management System(CMS) 

  1. Electronic forms 

  1. State Service Delivery Gateway (SSDG) Stack 

  1. Training and Manpower for SSDG, State Portal , CMS, e forms and Gap Infrastructure 

  1. Infrastructure requirements for State Portal 

  1. Computing Infrastructure at the destination offices including gaps in connectivity 

  1. Compliance/Certification by STQC 

Stake Holders

  1. Department of Information Technology 

  1. State Nodal Agency 

  1. State Departments 

  1. National Informatics Center 

  1. Center for Development and Advanced Computing (CDAC) 

  1. Content Service Provider (CSP) 

  1. Implementing Agency (IA) 

  1. STQC 

  1. Consultant 

Project Consultants

         M/s Infrastructure Leasing and Financial Services Limited have been appointed as Consultants to assist the State Government in the following activities:

  1. Preparation of a Detailed Project Report to identify the Infrastructure Gap in the respective line departments and to carry out an AS-IS study of the process involved in delivering services identified under the project 

  1. Preparation of Request for Proposal to select an Implementing Agency 

  1. Assist the State in Bid Process Management 

  1. Project Monitoring 

Project Outlay 

Government of India has sanctioned Rs.16.13 crores towards implementation of the Tamil Nadu State Portal, TNSSDDG and Electronic forms. 

Current Status 

  1. The IA has created 17 e-Forms which are successfully running and services are provided through e-Sevai centers. 

  1. This project has been successfully implemented and running in approx.11000 centers. 

  1. e-Wallet has been implemented in all CSC. 

  1. Messages are being sent to the end user after every transaction explaining the charges collected and feedback on the services 

  1. A tiny url would be sent to end user to download the certificate applied – discussion under process. 

  1. New features proposed to be included in e-Sign for Revenue officials. 

  1. Aadhaar integration and biometric integration for all the CSC users for secured login. 

  1. Steps are taken towards integration of Digi Locker 

  1. Server AMC has been floated , Operation & Maintanence has been extended for till 05.10.2017 

Progress Report on State Portal and SSDG Implementation 

State Nodal Agency : M/s. Tamil Nadu e-Governance Agency 

SSDG Consultants : M/s. Infrastructure Leasing and Financial Services Limited 

S.No 

Description of Activity Agency Involved 

Completion 

Date 

1 

Budgetary Proposal sent to DIT 

TNeGA 

13.03.2009 

2 

Administrative Approval from GoI 

DIT 

30.03.2009 

3 

Approval on Services / Budget / Empanelled Implementing Agencies 

DIT 

16.04.2009 

4 

Workshop on Project Implementation 

TNeGA/NIC/IL & FS 

11.05.2009 

5 

Communication on Empanelled Agencies for Selection of Consultants 

DIT 

03.07.2009 

6 

Communication on Primary / Secondary choice of Consultants sent to DIT 

TNeGA 

15.07.2009 

7 

Confirmation on primary Choice on Engagement of Consultant 

DIT 

16.07.2009 

8 

Orders from GoTN appointing TNeGA as Nodal Agency 

GoTN 

06.08.2009 

S.No 

State Portal & Content Management System – Progress 

Completion 

Date 

1 

Proposal from NIC for Design & Development of State Portal & CMS 

NIC 

02.03.2010 

2 

Issue of work order for State Portal & CMS 

TNeGA 

11.03.2010 

3 

Transfer of Funds to NIC 

TNeGA 

11.03.2010 

4 

Issue of Corrigendum 1 

NIC 

10.06.2010 

5 

State Portal completion of testing 

STQC 

1.02.2012 

List of Departments and Services Identified for Tamil Nadu 

S.No 

Selection of Content Service Provider 

Completion 

Date 

1 

Issue of RFP for Selection of CSP for NP & State CSP 

TNeGA 

28.02.2010 

2 

Pre-Bid Meeting 

TNeGA 

10.03.2010 

3 

Minutes of Pre-Bid Meeting 

TNeGA 

15.03.2010 

4 

Issue of Corrigendum 1 

TNeGA 

18.03.2010 

5 

Issue of Corrigendum 2 

TNeGA 

24.03.2010 

6 

Last Date for submission of Bids 

Bidders 

26.03.2010 

7 

Opening of Technical Bids 

TNeGA 

26.03.2010 

8 

Technical Evaluation 

Consultant / TNeGA 

22.04.2010 

9 

Presentation to Evaluation Committee 

Bidders 

23.04.2010 

10 

Technical Evaluation scores sent to NIC 

TNeGA 

05.05.2010 

11 

Final Approval from Technical Committee 

Technical Committtee 

18.05.2010 

12 

Opening of Price Bids 

Technical Committtee 

19.05.2010 

13 

Tender Results Published 

TNeGA 

21.05.2010 

14 

Confirmation from L2 & L4 matching L1 for State Portal quotes 

Bidders 

24.05.2010 

15 

Execution of Agreement between State and CSP 

TNeGA / Onward eServices Limited 

06.09.2010 

S.No 

Impelemtation Phase Deliverables 

Completion 

Date 

1 

Provided in puts on process mapping, DPR and other documents and shared the same with the IA. 

IL&FS 

10.11.2010 

2 

Comments on the SRS prepared by the IA given to State Nodal Agency 

IL&FS 

8.11.2010 

3 

Integration of services with SSDG review meetings. 1st meeting held 

TNeGA/NIC/Cdac/IA/IL&FS 

10.11.2010 

4 

Assisted the IA in developing module for State Level Work shop on SSDG 

IL&FS 

16.11.2010 

5 

Integration of services with SSDG review meetings. 2nd meeting held 

TNeGA/NIC/Cdac/IA/IL&FS 

6.12.2010 & 8.12.2010 

6 

Letter of Indent for SSDG/SP hardware requirement 

TNeGA 

16.12.2010 

7 

SSDG feedback form on Consultancy sent to DIT 

TNeGA 

3.1.2011 

8 

Review of end to end testing of one service 

Cdac/TNeGA/NIC 

19.1.2011 

9 

SRS of IA approved by TNeGA 

TNeGA 

24.1.2011 

10 

Deputing one Scientist from Cdac to NIC for sorting out installation issues of SSDG stack 

Cdac/TNeGA/NIC 

24.1.2011 

11 

Integration issues regarding Civil Supplies Review 

TNeGA/IA/IL&FS/Onward eServices 

28.1.2011 

12 

MSA signed between IA /State/TNeGA 

TNeGA/IA 

28.2.2011 

13 

Letter of support to IA pending signing of MSA 

TNeGA 

1.3.2011 

14 

Involved in the development of training module of the IA at the District level. Trichy district workshop held 

IL&FS/Wipro 

1st to 3rd April, 2011 

15 

TNSDC and SSDG integration review 

TNeGA/ELCOT/NIC/Wipro/PWC 

18.3.2011 & 1.4.2011 

16 

Submission of STQC testing proposals 

STQC 

5.4.2011 

17 

Software requirement for State Portal Purchase order issued 

TNeGA 

3.6.2011 

18 

STQC Testing proposals approved 

TNeGA 

14.6.2011 

19 

Hardware installation report validated in respect of Racks, witches and Monitors 

IL&FS/IA 

22.6.2011 

20 

Proposals sent to Government for data conversion, font conversion issues of Civil Supplies Department in two districts approved by State Planning Commission 

TNeGA 

23.6.2011 

21 

SSDG Status review 

TNeGA with Stake holders 

30.6.2011 

22 

SSDG Status review 

TNeGA with Stake holders 

26.7.2011 

23 

State Portal Review by Apex Committee 

Chief Secretary 

23.02.2012 

Page Break 

S.No 

Milestones of Implementing Agency 

Date 

Completion 

1 

Letter of Acceptance (LoA Issuance) 

04-Sep-2010 

 

2 

Execution of Agreement (MSA) 

25-Feb-2011 

 

3 

Project Kickoff Meeting 

13-Sep-2010 

 

4 

Assessment and validation of physical infrastructure assets at SDC / SWAN PoC and Gap Infrastructure details from the point of view of installation of IT hardware for Portal and SSDG 

28-Oct-2010 

 

5 

Supply of hardware (servers & PCs), system software, peripherals and other accessories to the State HQs & customer premises 

 

Supply of servers to SDC completed 

6 

Sign off on SRS 

5-Nov-2010 

 

7 

Conversion of Physical forms to eForms 

25-Nov-2010 

35 standalone e-Forms are developed 

8a 

Application Development of eForms (Total Identified Departments - 11; Total Identified Services-53; Services under e-District-11; Services planned for Go-Live-3) 

 

35 standalone forms developed. 

8b 

Integration Phase 1 - e-District Services of NIC (10 services) 

 

Integration completed for 10 services 

8c 

Integration Phase 2 - Other Services of NIC 

 

11 services planned 

9 

Site survey for Gap Infra installation 

22-Mar-2011 

 

10 

Installation of Infrastructure at State Headquarters 

22-June-2011 

Signed off by NIC and CDAC 

11 

Installation and commissioning of hardware, system software, peripherals and other accessories 

 

Awaiting PO for supply of Gap Infrastrucutre 

12 

Network – Broad Band connectivity for all locations 

 

 

13 

Security Implementation 

 

STQC has completed security audit on staging environment 

14 

Design documentation and manuals for end users 

 

Completed by Wipro & NIC 

15 

Development of State Portal by NIC 

1-Feb-2012 

STQC has completed functional and security testing on State Portal and CMS 

16 

Integration with State Portal 

1-Feb-2012 

 

17 

Trial Run, Test Run , User Acceptance Test 

 

 

18 

QC feedback incorporation and re-certification, if required 

 

 

19 

Quality Certification (STQC) 

 

Functional and Security testing completed for, State Portal, CMS,e-Forms(10 services) 

20a 

Go-Live 

 

 

20b 

State Portal 

 

To be decided after load testing 

20c 

SSDG 

 

The production environment to be load tested by STQC. 

21 

Trainings - Capacity Building 

 

Trainings completed for 3500+ employees