e-Sevai

           The Government of Tamil Nadu vision for the Common Service Centre Project is that the IT enabled Government Services should be accessible to the common man in his/her village, through efficient, transparent, reliable and affordable means. This vision shall be realized by the state Government by setting up the CSC project in [partnership entities who will establish the network of common service Centers and deliver range of G2C and B2C services through the network of CSCs. 

           The Common Service Centre (CSC) scheme was formulated under the National e-Governance plan envisaged the CSCs to act as front end delivery channels to provide various Government services. As per Government of India guidelines 1 Common Service Centre (CSC) has to be established for 6 Village Panchayats. Therefore 2770 CSCs have to be established as per the norms of Government of India. However Government of Tamil Nadu has proposed to roll out 5440 CSCs throughout the State in the ratio of 1 CSC for every 3 Village Panchayats in a Public Private Partnership (PPP) model as envisaged by Government of India. 

           The original PPP model of Common Service Centers was that Service Centre Agencies would be identified by tender process and they shall in turn identify Village Level Entrepreneurs (VLEs), who shall establish and operate Common Service Centres (CSCs) which are to be the front end service delivery points of the Scheme. However, due to various reasons, the Service Centre Agencies (SCAs) for setting up of Common Service Centers (CSCs) could not establish the service delivery outlets throughout the State, which was an essential requirement for rolling out the e-District programme. Out of 5,440 CSCs targeted to be established, only about 10% were actually established by the SCAs. 

           To overcome this issue, an alternate mode of service delivery channel was devised. 

  • In respect of the key centres like Collectorates, Municipal Offices and Taluk offices, the PSUs of the Government of Tamil Nadu –namely M/s ELCOT Ltd and Ms/ TACTV Ltd commenced e-sevai centres. These were premium centres offering a wide bouquet of services in a model ambience. The key centres including in the State Secretariat were inaugurated by the Hon’ble Chief Minister to ensure visibility and active cooperation of all stakeholders. 

  •            At the other end, the peoples organizations close to the local community were selected: Primary Agriculture Cooperative Credit Society(PACCS) [which have elected boards and are accountable to the local people], Village Poverty Reduction Committees of the World Bank aided Pudhu Vaazhvu Project (VPRCs) [upon which the National Rural Livelihood Mission was modeled later] were made to commence the e-sevai centres in the rural areas of their jurisdiction. The e-sevai centres offered not only a source of income for the VPRCs and service to the local public, but also are a great empowering tool for the rural poorest of the poor who are the office bearers of the VPRCs. The e-sevai centres of the PACCS and VPRCs used the existing computers and infrastructure available with them, with minimal additional cost. 

           As on 28-02-2018, 10420 Common Service Centers have been established throughout the State 

S.No 

Entity 

Service Centre Agency 

No. of Centres 

PSU 

TACTV 

658 

Non PSUs 

PACCS 

4329 

Non PSUs 

VPRC 

4269 

Non PSUs 

IFAD 

Private 

VLE 

1156 

 

Total 

10420

e-Sevai Centres 

e-Sevai Center acts as a front-end delivery point for Government, Private and Social sector services to rural citizens. The objective of the e-Sevai centres are: 

  • To develop a platform that can enable various organizations to integrate their social and commercial goals for the benefit of rural population. 

  • To deliver services in 'Simple, Moral, Accountable, Responsive and transparent '(SMART) and most cost effective manner. 

Objectives 

  • Provision of Citizen Centric Services 

  • NeGP Mission mode projects and other services 

  • Access to Internet- Commom access e-Learning 

e-Sevai Delivery Channels 

  • ELCOT 

  • TACTV 

  • PACCs 

  • VPRCs 

  • IFAD 

  • Other agencies(Municipality,Corporation,Panchayat Office) 

e-Sevai Center 

Services offered through e-Sevai  

S.No 

Department 

Services 

Anna University 

TNEA 2016 BE/ BTech Online registration 

Boilers 

Registration of License under boilers act 

Boilers 

Renewal of License under boilers act 

CMA 

Collection of Non Tax 

CMA 

Collection of Professional Tax 

CMA 

Collection of Property tax 

CMA 

Collection of Underground Drainage Charge 

CMA 

Collection of Water Charges 

CMWSSB 

Water and Sewerage Tax 

10 

COC 

Printing of Birth Certificate 

11 

COC 

Printing of Death Certificate 

12 

COC 

Renewal of trade license 

13 

COC 

Collection of company tax 

14 

COC 

Collection of professional tax 

15 

COC 

Collection of property tax 

16 

DCA 

Application for licence to grant or renewal allopathic drugs 

17 

DCA 

Application for licence to grant or renewal Homoeopathic Medicines 

18 

DCA 

Application for licence to grant or renewal restricted licence (allopathic drugs) 

19 

DCA 

Application for licence to grant or renewal specified in Schedule X drugs 

20 

DCA 

Application to obtain duplicate license 

21 

Employment & Training 

Printing of registration ID 

22 

Employment & Training 

Application for Renewal 

23 

Employment & Training 

Applicaion for profile updation 

24 

Employment & Training 

Application for Registration 

25 

Fire & Rescue 

NOC for MSB Compliance 

26 

Fire & Rescue 

NOC for MSB Planning Permission 

27 

Fire & Rescue 

NOC for Non - MSB Planning Permission 

28 

Fire & Rescue 

MSB Fire License Registration and Renewal 

29 

Fire & Rescue 

Non - MSB Fire License Registration and Renewal 

30 

PDS 

Apply for New Card 

31 

PDS 

Alterations to the Card- Addition of New Family Members, Change of Address / Card Type / Cylinder count / Family Head Member, Modify / Remove Family Member details, Beneficiary change of Photo 

32 

PDS 

Printing of Smart Card 

33 

PDS 

Card Surrender / Cancellation 

34 

PDS 

New User Registration 

35 

PDS 

Family Card Blocking / unblocking 

36 

Revenue 

Family Migration Certificate 

37 

Revenue 

Unemployment Certificate 

38 

Revenue 

Widow Certificate 

39 

Revenue 

Agricultural Income Certificate 

40 

Revenue 

Certificate for Loss of Educational Records 

41 

Revenue 

No Male Child Certificate 

42 

Revenue 

Unmarried Certificate 

43 

Revenue 

Inter-caste Marriage certificate 

44 

Revenue 

Legal Heir Certificate 

45 

Revenue 

Community Certificate 

46 

Revenue 

Deserted Women Certificate 

47 

Revenue 

Income Certificate 

48 

Revenue 

Nativity Certificate 

49 

Revenue 

Residence Certificate 

50 

Revenue 

Solvency Certificate 

51 

Revenue 

License under Pawn Broker Act 

52 

Revenue 

Money Lender's License 

53 

Revenue 

Other Backward Class (OBC) Certificate 

54 

Revenue 

Small / Marginal Farmer Certificate 

55 

Revenue 

First Graduate Certificate 

56 

TANGEDCO 

Electricity Bill Payment 

57 

TANGEDCO 

Registration of New LT Connection 

58 

TANGEDCO 

Payment for New LT Connection 

59 

TNEGA 

PDS Aadhaar Enrollment 

60 

Boilers 

Application for approval of Manufacturer and renewal thereof 

61 

Boilers 

Application for approval of Erector and renewal thereof 

62 

Greater Chennai Traffic Police 

Collection of Greater Chennai Traffic Police Challan Payment 

63 

Tamil Nadu Waqf Board 

Ulema Pension Schme 

64 

TNEI 

Issuance of Drawing approval 

65 

TNEI 

Issuance of Safety Certificate 

Current Status 

  • As on March 2016, there are 10000 + Centers available in 32 Districts providing the eDistrict Services of Government of Tamil Nadu 

  • Totally 1Cr + Transaction done through the e-Sevai delivery channels. 

  • Paradigm shift from PPP to Alternate Delivery Channels - integrated software under development for CSC Management 

  • E-Wallet 

  • Permanent Aadhar Enrollment Centres 

  • Addition of more services – from all MMPs 

  • E-District MMP – to add more services 

Proposed System 

  • Coverage - in every Village Panchayat 

Additional services are being identified and software development for these services is in implementation stage.